Introduction

At “Tour Deals Now (Reservations Desk)”, we strive to provide a seamless experience for our customers. However, we understand that plans may change. Below are our cancellation and refund policies for various services. Please note that all service fees charged by “Tour Deals Now (Reservations Desk)” are non-refundable.

1. Hotel Bookings 

• Cancellation Policy: Cancellation policies for hotel bookings vary depending on the hotel’s terms and conditions. These policies will be clearly stated during the booking process.
  • If the cancellation is made within the free cancellation period (as specified by the hotel), the refund will be processed minus any service fees.
  • Cancellations made after the free cancellation period will be subject to hotel penalties, and no refunds will be issued for late cancellations or no-shows.
• Refund Policy: Refunds for eligible cancellations will be processed within 7-10 business days, minus the non-refundable service fees.

2. Flight Bookings 

• • • Cancellation Policy: o Refund eligibility depends on the airline’s cancellation policy and ticket type (e.g., refundable or nonrefundable tickets).
    • If the airline allows for cancellation, “Tour Deals Now (Reservations Desk)” will assist with the process. However, all service fees are non-refundable.
    • Changes or cancellations within 24 hours of booking may be eligible for a refund, depending on the airline’s 24-hour, cancellation policy.

Refund Policy: Refunds for eligible cancellations will be processed as per the airline’s guidelines. Any service fees charged by “Tour Deals Now (Reservations Desk)” will not be refunded.

3. Car Rentals

Cancellation Policy:

• Free cancellations are allowed up to 48 hours before the scheduled pick-up time, depending on the rental company’s terms.
• Cancellations made within 48 hours of the pick-up time may incur a penalty from the car rental company, and no refund will be issued for no-shows.

Refund Policy: Refunds for eligible cancellations will be processed within 7-10 business days, minus the non-refundable service fees.

4. Vacation Packages

Cancellation Policy:

• Vacation packages (combining flights, hotels, car rentals, etc.) are subject to individual provider cancellation policies.
• If cancellation is allowed by the providers, refunds will be processed based on their terms, minus any service fees.
• Changes or cancellations for package components may incur additional penalties or may not be permitted, depending on the provider’s policy.

Refund Policy: Refunds for eligible cancellations will be processed within 10-14 business days after confirmation from all providers. All service fees charged by “Tour Deals Now (Reservations Desk)” remain non-refundable.

Additional Information

• Service Fees: All service fees, including processing, booking, and administrative charges, are non-refundable under any circumstances. 
• Force Majeure: In the event of unforeseen circumstances (e.g., natural disasters, government restrictions), refunds will be subject to the policies of the respective service providers. 
• Refund Timelines: Refund timelines may vary depending on the payment method and provider policies. “Tour Deals Now (Reservations Desk)” will not be held responsible for delays caused by third-party providers. By using our services, you agree to the terms outlined in this Cancellation & Refund Policy. For further assistance, please contact our customer service team.

Welcome to TourDealsNow.com. These Terms & Conditions (“Terms”) govern your use of our services, including tour packages, flights, hotels, and car rentals, provided by TourDealsNow.com (“we”, “us”, “our”). By accessing or using our services, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

1.1. “Service(s)” refers to the travel-related services provided by TourDealsNow.com, including but not limited to tour packages, flights, hotel bookings, and car rentals.

1.2. “Customer”, “you”, “your” refers to the individual or entity using our Services.

1.3. “Supplier(s)” refers to third-party providers of travel-related services, such as airlines, hotels, car rental companies, and tour operators.

2. Scope of Services

2.1. Tour Packages: We offer a variety of pre-packaged travel itineraries that include a combination of flights, accommodations, car rentals, and tours. Details of each package, including inclusions, exclusions, and prices, are provided on our website.

2.2. Flights: We provide booking services for domestic and international flights through various airline partners. All flight bookings are subject to the terms and conditions of the respective airlines.

2.3. Hotels: We offer hotel booking services for accommodations worldwide. Hotel bookings are subject to the terms and conditions of the respective hotels.

2.4. Car Rentals: We facilitate car rental services through our network of rental car providers. Car rental bookings are subject to the terms and conditions of the respective car rental companies.

3. Booking and Payment

3.1. Booking Process: To book any of our services, you must follow the instructions on our website. You are responsible for providing accurate information during the booking process. Any incorrect information may result in additional charges or cancellation of your booking.

3.2. Payment: Full payment for the services is required at the time of booking unless otherwise stated. We accept various payment methods, including credit cards and bank transfers. By providing your payment information, you authorize us to charge the total amount to your chosen payment method.

3.3. Pricing: All prices listed on our website are subject to change without notice. Prices are guaranteed only after full payment is received and a booking confirmation is issued.

3.4. Confirmation: Upon successful booking and payment, you will receive a confirmation email with details of your booking. It is your responsibility to review the confirmation for accuracy and notify us immediately of any discrepancies.

4. Cancellations and Refunds

4.1. Cancellation by Customer: If you need to cancel your booking, you must notify us in writing as soon as possible. Cancellation policies vary depending on the service booked and the Supplier’s terms. You will be informed of the applicable cancellation policy at the time of booking.

4.2. Cancellation by Us: In rare cases, we may need to cancel your booking due to unforeseen circumstances. If this occurs, we will notify you as soon as possible and offer alternative arrangements or a full refund.

4.3. Refunds: Refunds will be processed according to the cancellation policy of the respective Supplier. Processing times may vary, and any applicable fees or charges will be deducted from the refund amount.

5. Changes to Bookings

5.1. Customer-Initiated Changes: If you wish to make changes to your booking, you must contact us in writing. Changes are subject to availability and the terms and conditions of the respective Supplier. Additional charges may apply.

5.2. Changes by Us: We reserve the right to make changes to your booking if necessary. In such cases, we will notify you as soon as possible and offer alternative arrangements or a refund if the changes are significant.

6. Travel Documents

6.1. Responsibility: It is your responsibility to ensure that you have all necessary travel documents, including passports, visas, and health certificates. We are not liable for any issues arising from incomplete or incorrect travel documents.

6.2. Information: We may provide general information on travel document requirements, but it is your responsibility to verify the specific requirements for your destination.

7. Travel Insurance

7.1. Recommendation: We strongly recommend that you purchase comprehensive travel insurance to cover unforeseen events such as trip cancellations, medical emergencies, and lost luggage.

7.2. Responsibility: It is your responsibility to obtain travel insurance coverage that meets your needs. We are not liable for any issues arising from the lack of travel insurance.

8. Liability and Indemnity

8.1. Supplier Liability: Our services include arrangements with various Suppliers. We act only as an intermediary between you and the Suppliers. We are not liable for any acts, omissions, or defaults of the Suppliers.

8.2. Force Majeure: We are not liable for any loss, damage, or delay caused by events beyond our control, including but not limited to natural disasters, acts of terrorism, war, strikes, or government restrictions.

8.3. Indemnity: You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from your use of our services or violation of these Terms.

9. Complaints and Dispute Resolution

9.1. Complaints: If you have a complaint about our services, you must notify us in writing as soon as possible. We will investigate and respond to your complaint promptly.

9.2. Dispute Resolution: Any disputes arising from these Terms or your use of our services will be resolved through negotiation. If the dispute cannot be resolved amicably, it will be referred to mediation or arbitration as agreed by both parties.

10. Intellectual Property

10.1. Ownership: All content on our website, including text, images, logos, and software, is the property of TourDealsNow.com or our licensors. You may not use, reproduce, or distribute any content without our written permission.

10.2. Trademarks: All trademarks, service marks, and trade names are the property of TourDealsNow.com or our licensors. You may not use any trademarks without our written permission.

11. Privacy Policy

11.1. Data Collection: We collect personal information from you to provide our services. Our Privacy Policy outlines the types of information we collect, how we use it, and how we protect it.

11.2. Consent: By using our services, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Country/State]. Any legal actions or proceedings arising from these Terms will be brought in the courts of [Your Country/State].

13. Amendments

We reserve the right to amend these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the amended Terms.

14. Miscellaneous

14.1. Entire Agreement: These Terms constitute the entire agreement between you and TourDealsNow.com regarding the use of our services and supersede all prior agreements and understandings.

14.2. Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

14.3. Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

14.4. Assignment: You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any third party at our discretion.

15. Contact Information

If you have any questions or concerns about these Terms or our services, please contact us.

16. Specific Terms for Services

16.1 Tour Packages

16.1.1. Inclusions and Exclusions: Each tour package includes specific services and amenities, as detailed in the package description. Any services not explicitly listed are not included in the package price.

16.1.2. Itinerary Changes: We reserve the right to make changes to the itinerary as necessary. This may include changes to accommodation, transportation, and activities. We will notify you of any significant changes as soon as possible.

16.1.3. Minimum Participants: Some tour packages require a minimum number of participants. If the minimum number is not met, we may cancel the tour and offer an alternative or a full refund.

16.2 Flights

16.2.1. Airline Policies: All flight bookings are subject to the terms and conditions of the respective airlines. This includes policies on baggage, check-in, cancellations, and changes.

16.2.2. Schedule Changes: Airlines may change flight schedules for various reasons. We will notify you of any significant schedule changes, but we are not liable for any inconvenience caused by such changes.

16.2.3. Missed Flights: It is your responsibility to arrive at the airport with sufficient time to complete check-in and security procedures. We are not liable for missed flights due to your late arrival.

16.3 Hotels

16.3.1. Check-in and Check-out: Hotel check-in and check-out times vary by property. It is your responsibility to adhere to these times. Early check-in or late check-out may be subject to additional charges.

16.3.2. Hotel Policies: Hotel bookings are subject to the terms and conditions of the respective hotels. This includes policies on cancellations, changes, and additional charges for services such as room service, parking, and amenities.

16.3.3. Room Preferences: While we make every effort to accommodate your room preferences, we cannot guarantee specific room types or locations.

16.4 Car Rentals

16.4.1. Rental Terms: Car rental bookings are subject to the terms and conditions of the respective rental car companies. This includes policies on insurance, fuel, mileage, and additional drivers.

16.4.2. Driver Requirements: Drivers must meet the age, licensing, and other requirements set by the rental car company. It is your responsibility to ensure you meet these requirements.

16.4.3. Vehicle Condition: You are responsible for returning the rental vehicle in the same condition as when it was picked up, excluding normal wear and tear. Any damage or excessive cleaning required may result in additional charges.

17. Customer Responsibilities

17.1. Accurate Information: You are responsible for providing accurate and complete information during the booking process. This includes personal details, travel dates, and payment information.

17.2. Compliance with Laws: You must comply with all applicable laws and regulations during your travels. This includes customs regulations, immigration requirements, and local laws.

17.3. Behavior: You must conduct yourself in a respectful and lawful manner during your travels. We are not liable for any consequences arising from your inappropriate behavior.

18. Special Requests

18.1. Accommodations: If you have any special requests, such as dietary restrictions, accessibility needs, or room preferences, you must inform us at the time of booking. We will make every effort to accommodate your requests but cannot guarantee that all requests will be met.

18.2. Additional Services: Any additional services requested after the booking has been confirmed may be subject to availability and additional charges.

19. Promotions and Discounts

19.1. Eligibility: Promotions and discounts may be subject to specific terms and conditions, including eligibility requirements. It is your responsibility to ensure you meet these requirements.

19.2. Non-Transferable: Promotions and discounts are non-transferable and cannot be combined with other offers unless explicitly stated.

19.3. Changes and Cancellations: Any changes or cancellations to bookings made with promotions or discounts may be subject to the terms of the promotion and may affect your eligibility for the discount.

20. Feedback and Reviews

20.1. Submitting Feedback: We welcome your feedback and reviews on our services. By submitting feedback or reviews, you grant us the right to use and publish your comments for promotional and marketing purposes.

20.2. Content Guidelines: When submitting feedback or reviews, you must ensure that your comments are accurate, respectful, and not misleading or defamatory.

21. Limitation of Liability

21.1. Maximum Liability: To the fullest extent permitted by law, our maximum liability to you for any claims arising from our services will not exceed the total amount paid by you for the services in question.

21.2. Exclusion of Certain Damages: We are not liable for any indirect, incidental, consequential, or punitive damages arising from the use of our services.

22. Force Majeure

22.1. Definition: Force Majeure refers to any event beyond our reasonable control that prevents us from fulfilling our obligations under these Terms, including but not limited to natural disasters, acts of terrorism, war, strikes, and government restrictions.

22.2. Consequences: In the event of a Force Majeure, we will notify you as soon as possible and make reasonable efforts to provide alternative arrangements. We are not liable for any loss, damage, or delay caused by Force Majeure events.

23. Confidentiality

23.1. Confidential Information: Any non-public information disclosed by you to us in connection with our services will be treated as confidential and will not be disclosed to third parties without your consent, except as required by law.

24. Electronic Communications

24.1. Consent to Electronic Communications: By using our services, you consent to receive electronic communications from us, including emails and notifications. These communications are part of your relationship with us and are necessary for providing our services.

25. Termination

25.1. Termination by Us: We reserve the right to terminate or suspend your access to our services at any time, without notice, if we believe you have violated these Terms or engaged in fraudulent or unlawful activities.

25.2. Termination by You: You may terminate your use of our services at any time by notifying us in writing. Any bookings made prior to termination will be subject to the applicable cancellation policies.

26. Survival

26.1. Survival of Terms: The provisions of these Terms that by their nature should survive termination will survive termination, including but not limited to provisions on liability, indemnity, and dispute resolution.

27. Language

27.1. Language of Terms: These Terms are written in [English/Your Preferred Language]. If these Terms are translated into another language, the English version will prevail in the event of any conflict.

28. Headings

28.1. Headings for Convenience: The headings in these Terms are for convenience only and do not affect the interpretation of the provisions.

29. Interpretation

29.1. Interpretation of Terms: Any ambiguity in these Terms will be interpreted in favor of TourDealsNow.com.

30. Feedback

30.1. Submitting Feedback: We welcome your feedback and suggestions on our services. By submitting feedback, you grant us the right to use and publish your comments for promotional and marketing purposes.

31. Acknowledgment

31.1. Acknowledgment of Terms: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.