Introduction

At TourDealsNow.com, we strive to provide exceptional travel experiences and services to our customers. We understand that plans can change, and we have established this Cancellation & Refund Policy to outline the terms and conditions regarding cancellations and refunds for our services, including tour packages, flights, hotels, and car rentals. By booking with us, you agree to the terms and conditions set forth in this policy.

General Policy

1. Definitions

1.1 “Service(s)” refers to the travel-related services provided by TourDealsNow.com, including but not limited to tour packages, flights, hotel bookings, and car rentals.

1.2 “Customer”, “you”, “your” refers to the individual or entity using our Services.

1.3 “Supplier(s)” refers to third-party providers of travel-related services, such as airlines, hotels, car rental companies, and tour operators.

2. Booking Confirmation

2.1 All bookings are subject to availability and are not confirmed until you receive a booking confirmation email from us. This email will contain all relevant details of your booking.

2.2 Any discrepancies in the booking confirmation should be reported to us within 24 hours of receipt. Failure to do so may affect your ability to cancel or modify your booking.

Tour Packages

1. Cancellation by Customer

1.1 Notice: All cancellations must be made in writing and sent to TourDealsNow.com via email or through our website’s contact form. The cancellation notice is effective from the date we receive your written notification.

1.2 Cancellation Fees:

1.3 Non-Refundable Components: Certain components of the tour package, such as flights and special event tickets, may be non-refundable regardless of the time of cancellation. You will be informed of such non-refundable components at the time of booking.

2. Cancellation by TourDealsNow.com

2.1 Right to Cancel: We reserve the right to cancel any tour package due to insufficient enrollment or other unforeseen circumstances. In such cases, you will be offered an alternative tour or a full refund.

2.2 Force Majeure: In the event of a force majeure (e.g., natural disasters, acts of terrorism, war), we may cancel the tour package. We will offer an alternative tour or a refund, less any non-recoverable costs.

3. Refund Policy

3.1 Refunds will be processed within 30 days of receiving the cancellation notice. Refunds will be issued using the same method of payment used for the booking.

3.2 Any bank fees, currency conversion charges, or other transaction fees associated with the refund will be deducted from the refund amount.

Flights

1. Cancellation by Customer

1.1 Airline Policies: All flight cancellations are subject to the airline’s terms and conditions. We will assist you in processing the cancellation according to the airline’s policy.

1.2 Cancellation Fees: Airlines may charge a cancellation fee. These fees vary by airline and fare type. You will be informed of applicable fees at the time of booking.

2. Cancellation by TourDealsNow.com or Airline

2.1 Right to Cancel: Airlines reserve the right to cancel flights. In such cases, the airline’s policy on refunds and rebooking will apply.

2.2 Alternative Arrangements: We will make every effort to assist you in arranging alternative flights or obtaining a refund in the event of a cancellation by the airline.

3. Refund Policy

3.1 Refunds for flight cancellations will be processed according to the airline’s policy. We will assist you in obtaining the refund from the airline.

3.2 Any bank fees, currency conversion charges, or other transaction fees associated with the refund will be deducted from the refund amount.

Hotels

1. Cancellation by Customer

1.1 Hotel Policies: All hotel cancellations are subject to the hotel’s terms and conditions. We will assist you in processing the cancellation according to the hotel’s policy.

1.2 Cancellation Fees: Hotels may charge a cancellation fee. These fees vary by hotel and room type. You will be informed of applicable fees at the time of booking.

2. Cancellation by TourDealsNow.com or Hotel

2.1 Right to Cancel: Hotels reserve the right to cancel bookings. In such cases, the hotel’s policy on refunds and rebooking will apply.

2.2 Alternative Arrangements: We will make every effort to assist you in arranging alternative accommodations or obtaining a refund in the event of a cancellation by the hotel.

3. Refund Policy

3.1 Refunds for hotel cancellations will be processed according to the hotel’s policy. We will assist you in obtaining the refund from the hotel.

3.2 Any bank fees, currency conversion charges, or other transaction fees associated with the refund will be deducted from the refund amount.

Car Rentals

1. Cancellation by Customer

1.1 Rental Company Policies: All car rental cancellations are subject to the rental company’s terms and conditions. We will assist you in processing the cancellation according to the rental company’s policy.

1.2 Cancellation Fees: Rental companies may charge a cancellation fee. These fees vary by rental company and vehicle type. You will be informed of applicable fees at the time of booking.

2. Cancellation by TourDealsNow.com or Rental Company

2.1 Right to Cancel: Rental companies reserve the right to cancel bookings. In such cases, the rental company’s policy on refunds and rebooking will apply.

2.2 Alternative Arrangements: We will make every effort to assist you in arranging alternative car rentals or obtaining a refund in the event of a cancellation by the rental company.

3. Refund Policy

3.1 Refunds for car rental cancellations will be processed according to the rental company’s policy. We will assist you in obtaining the refund from the rental company.

3.2 Any bank fees, currency conversion charges, or other transaction fees associated with the refund will be deducted from the refund amount.

Force Majeure

1. Definition

1.1 Force Majeure: Events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, war, strikes, government actions, and pandemics.

2. Impact on Services

2.1 In the event of a force majeure, we may need to cancel or modify your booking. We will notify you as soon as possible and make reasonable efforts to offer alternative arrangements.

3. Refund Policy

3.1 Refunds for cancellations due to force majeure will be processed based on the recoverable amounts from Suppliers. Any non-recoverable costs will be deducted from the refund amount.

Additional Terms

1. Non-Refundable Services

1.1 Some services, such as special event tickets, promotional fares, and certain tour components, may be non-refundable. You will be informed of non-refundable services at the time of booking.

2. Partial Cancellations

2.1 If you cancel part of your booking, the remaining services will be subject to the applicable cancellation and refund policies. Any changes to the remaining services may result in additional charges.

3. No-Shows

3.1 Failure to appear for a booked service (no-show) will result in the forfeiture of the entire booking amount. No refunds will be provided for no-shows.

Customer Responsibilities

1. Accurate Information

1.1 You are responsible for providing accurate and complete information during the booking process. Any inaccuracies may result in additional charges or the inability to process a cancellation or refund.

2. Timely Cancellations

2.1 It is your responsibility to initiate cancellations and request refunds in a timely manner. Delays in notifying us of cancellations may affect your eligibility for refunds.

3. Compliance with Policies

3.1 You must comply with the cancellation and refund policies of TourDealsNow.com and our Suppliers. Failure to adhere to these policies may result in additional charges or the forfeiture of refunds.

Contact Information

If you have any questions or need assistance with cancellations and refunds, please contact us.

Amendments

We reserve the right to amend this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services constitutes your acceptance of the amended policy.

Governing Law

This Cancellation & Refund Policy is governed by and construed in accordance with the laws of [Your Country/State]. Any legal actions or proceedings arising from this policy will be brought in the courts of [Your Country/State].

Entire Agreement

This Cancellation & Refund Policy constitutes the entire agreement between you and TourDealsNow.com regarding cancellations and refunds and supersedes all prior agreements and understandings.